Frequently Asked Questions

You can order directly through our website ruvr-eg.com — browse the product, select your size and color, and hit Add to Cart. You can also visit either of our two branches in 6th October or Fayoum to shop in person.

Orders can be modified or cancelled within 2 hours of placing them. Reach out to us immediately on WhatsApp if you need to make a change.

Yes, you'll receive an email confirmation right after placing your order. If you don't see it, check your spam folder or contact us with your name and order number.

Once your order ships, you'll receive a tracking link by email or SMS. If you haven't received it within 24 hours, contact us on WhatsApp.

• Cairo & Giza: 1–3 business days
• Alexandria & Delta: 3–5 business days
• Upper Egypt & Remote Areas: 3–5 business days

Yes — free shipping on all orders over 2,000 EGP.

Currently we only ship within Egypt. International shipping is something we're working on — stay tuned.

Contact us on WhatsApp with your order number and we'll follow up with the courier immediately.

We accept returns within 14 days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached.

Two options:

• Online: WhatsApp us with your order number. We'll arrange pickup.
• In-store: Bring the item to either branch with proof of purchase.

• Fragrances that have been opened or used
• Worn or washed clothing
• Items without original tags
• Items marked as final sale

Refunds are processed within 3–5 business days. COD orders are refunded via bank transfer or store credit.

• Cash on Delivery (COD)
• Credit & Debit Cards (Visa, Mastercard)
• InstaPay
• Installments via Souhoola, valU, and Aman

Yes — we support installment payments through three providers:

Each provider has its own terms and eligibility criteria. Select your preferred provider at checkout.

Yes, COD is available across all Egyptian governorates. You pay when your order arrives.

Absolutely. Our store runs on Shopify with SSL encryption. We never store your card details.

Each product page has a Size Guide button with exact measurements in centimeters. If you're between sizes, size up for a more relaxed fit.

Our tees run slightly large with a relaxed oversized fit. Size down for a fitted look. Cargo pants follow standard sizing.

Contact us within 14 days and we'll arrange an exchange, subject to availability.

Our tees are 240gsm heavyweight 100% cotton — breathable, durable, and built for the Egyptian climate.

• Machine wash cold, inside out
• Tumble dry low
• Do not bleach
• Do not iron directly on print or embroidery

Yes, our fragrances are Eau de Parfum (EDP) with a high concentration of fragrance oil.

Popular items are restocked periodically. Follow us on Instagram @ruvrcollection to get notified first.

• 6th of October: 429 Al Mehwar Al Markazi Al Nassr St, Giza  —  View on Maps
• Fayoum: 1 Gamal Abdel Nasser St, El Masalla  —  View on Maps

Both branches are open daily from 9 AM to 2 AM, 7 days a week including public holidays.

Yes — select "In-Store Pickup" at checkout and choose your branch. We'll notify you when it's ready.

Absolutely — both branches have fitting rooms and staff ready to help with sizing and styling.